FAQS

frequently asked questions

How do I pay for my order?

The Joan Armatrading Online Store accepts payment via PayPal.
If you do not have a PayPal account, you will be given the option to use your
credit card or your PayPal account during the payment process.

Will I have to pay sales tax?

The UK and all countries in the Euro Zone are subject to VAT. Counties outside the legally required VAT cost will not be charged VAT on items purchased. This will be automatically calculated at checkout depending on your country. All orders are subject to shipping costs.

Where are the items shipped from ?

All items are shipped from Germany. All orders are subject to shipping costs.

How long will it take to get my order?

Your order will usually be shipped from our location within 3 business days. The delivery, depending on your location, could take anywhere from 3-7 business days for orders within the Euro Zone and 14-21 days for all other counties. .

Do you ship internationally?

Yes. We can ship orders to most worldwide destinations.

NOTE: If you try to place an order and the cart system gives you the message that we do not deliver in your country, then please contact the Joan Armatrading Online Store using the form on the contact page. Please, explain your situation and send your complete address and contact information. We will let you know if we can ship to your address and if yes, we will process your order manually.

 

How much is the shipping going to be?

We strive to keep our regular and international shipping costs as low as possible. There are no "handling" charges added on to our shipping rates. The rates that are given in your shopping cart reflect the exact pricing from the postal method we use. Shipping costs may vary depending on the weight of the number of items bought.


How can I track the status of my order?

You will receive an e-mail confirming your order and your payment. If you have not received your item(s) within the expected shipping days for your region you should contact us giving your order details so we can track your order for you. .

Is my order secure? Is my information kept private?

Protecting your order information is a priority for the Joan Armatrading Online Store. We know that you value your privacy. We do not sell, rent, trade, lease, sublet, give, barter, swap, share, vend, bestow, confer, donate, furnish, bargain, auction, let, furnish, grant, impart, or provide any of your personal data with anyone. We will not betray your trust. ..

Does the Joan Armatrading Online Store offer a Money Back Guarantee ?

Yes. We want you to be 100% satisfied with your purchase. We fully stand completely behind the quality of the products we provide and ship and offer a full, 30 Day Money Back Guarantee. If you need to return or exchange a product you have purchased from the Joan Armatrading Online Store, please contact us within 30 days and we will take care of you.

I have a question that wasn't answered here. How can I contact the Joan Armatrading Online Store customer service?

The fastest way to contact the Joan Armatrading Online Store is to fill in the form on the contact page with your question..